Customer Service Representative Manhattan

Zoni Manhattan Campus
New York, NY, United States
Zoni Language Centers

We see you as a WINNER!

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Full job description: Student Service Representative - Bilingual Creole

Zoni’s Student Service Representatives are multilingual experts providing excellent service to our students, administrative support to our offices, providing information and responding to inquiries from students, teachers, staff, and visitors. They register and enroll prospective students working collaboratively with various teams within the organization.

Respond to all inquiries (i.e., leads) about Zoni products to all prospective students by phone, email, and mail.
Interview, qualify and enroll students for our English and specialized programs.
Reach goals and objectives of student enrollment criteria
Establish good relationship with agents
Provide superior customer service
Answer telephone calls
Collect registration, tuition, and other payments
Prepare reports
Perform related duties as assigned

In-person

High School Diploma
Sales
Excellent communication skills
Excellent interpersonal skills. Demonstrated writing ability. Ability to advise and provide solutions to problems faced by a diverse student population.
Excellent Customer Service
Bilingual Creole and English
Additional Spanish speaking skills with Creole/English is highly preferred

5-day week
Monday 9:00 AM to 7:00 PM
Tuesday 9:30AM to 6:30 PM
Wednesday 9:30AM to 6:30 PM
Thursday 9:30AM to 6:30 PM
Friday OFF
Saturday 8:00 AM to 1:00 PM
Sunday OFF

• Base hourly pay
• Health insurance
• Dental insurance
• Paid sick time
• Paid holidays
• Annual vacation
• Performance based incentives
• On-the-job training
• Paid in-house trainings and workshops
• Professional Development
• Zoni offers the opportunity to start a great career in the Education industry. 80% of Zoni’s top campus and corporate management started as back-office support. Zoni's corporate culture thrives on promoting within, constant training and education with growing responsibilities.

$ 16.00 USD - $ 20.00 USD per hour

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* We do not accept unsolicited assistance from search firms for employment opportunities. CVs/resumes submitted without a valid written search agreement for this position will be considered the sole property of our company. We do not pay fees for candidates hired through unsolicited agency referrals with no pre-existing agreement. Where agency agreements are in place, introductions are position-specific. Please don't make phone calls or send emails.